Cleaning Services: 1 Company

What to check before booking a cleaning service

A cleaner works in your home while you may be out, so trust matters as much as price. Cleaning services range from one-person businesses to apps that match you with independent cleaners, and each model handles problems differently.

• What is included: a standard clean, deep clean and move-out clean cover different tasks. Ask for a checklist.
• Pricing basis: some charge by the hour, others by the size of the home. Ask about extras such as ovens, windows or pets.
• Supplies: check if the cleaner brings products and equipment, and mention any allergies or surfaces that need special care.
• Vetting and insurance: ask whether cleaners are background-checked and if the business carries insurance for damage or breakages.
• Cancellations: many services charge a fee for late cancellations or if the cleaner cannot get in.
• Memberships and intro offers: a discounted first clean may come with a recurring plan. Read how to stop it.

Common problems and how to avoid them

Missed appointments, rushed cleans and difficulty getting a refund are the usual complaints. Walk through the home at the end of a visit if you can, and report missed areas quickly with photos. Keep valuables and important papers out of the way.

You can see who appears to run a cleaning company's website, the age of its domain and its published contact details on its CandorRated page. Because cleaning is local, use the country and city filters to see services in your area.

Frequently asked questions

Do I need to be home during a cleaning?

Not always, but for a first visit it helps to explain priorities and check the result.

What if something is damaged during a clean?

Report it to the company straight away with photos and ask how their insurance or guarantee handles it.