12 Top Internet Providers

What to check before you sign up for home internet

Availability comes first. Providers serve specific addresses, so enter your exact address on the provider's site and ask what type of connection reaches it: fiber, cable, DSL, fixed wireless or satellite. The connection type affects upload speed and reliability as much as the plan name does.

• Advertised speed: plans are often sold as "up to" a figure. Ask what speed is typical in the evening, and read local reviews.
• Price over time: introductory prices often rise after the first year or two. Ask for the regular price in writing.
• Extra fees: modem or router rental, installation and early termination fees can change the real monthly cost.
• Data caps: some plans limit monthly data or charge for going over.

Each provider page on CandorRated lists how long the domain has existed, who runs the site, the contact details we found and reviews. Filtering by city helps you see comments from customers on the same local network.

Frequent complaints and how to avoid them

Bills that rise without warning and trouble cancelling are common themes. Note the date your promotional rate ends and set a reminder. When you cancel, get a confirmation number and return rented equipment with tracked shipping or a store receipt.

For outages, keep a simple log of dates and times. Some providers give bill credits for long outages if you ask.

Frequently asked questions

Can I use my own router?

Many providers allow it, and you avoid a rental fee. Check the provider's list of compatible devices first.

What speed do I need?

It depends on how many people stream, game or work from home at once. Upload speed matters for video calls and backups, so compare it too.