15 Top Pet Supplies Companies

How to choose a pet supply store

Food and medicine are the purchases that matter most, so start there. Check that the store sells the exact formula your pet eats and that products are stored and shipped properly. For prescription medicine, a legitimate pharmacy will ask for a prescription from your vet.

• Autoship plans: repeat deliveries can save time. Learn how to skip or cancel a shipment and whether the discount changes later.
• Recalls: check whether the store tells customers about product recalls, and keep the lot number from food bags.
• Returns: opened food may or may not be returnable. Read the policy before you buy a large bag of something new.
• Live animals: sellers that ship chicks, fish or insects should explain shipping seasons, arrival guarantees and what to do if animals arrive weak or dead.

Common problems and how to avoid them

Autoship orders that keep coming after cancellation, damaged bags and unwanted substitutions are frequent complaints. Save cancellation confirmations and check your next delivery date in your account.

Pet medicine sold without a prescription, or at prices far below other pharmacies, may be counterfeit. On CandorRated, company pages show who runs each website, how long its domain has existed, contact details found and reviews. You can also filter by country and city to find local stores.

Frequently asked questions

Why does an online pharmacy need my vet's details?

Prescription pet medicines need approval from a vet. The pharmacy contacts the clinic to confirm.

What should I do if food arrives damaged?

Take photos of the package and product before throwing anything away, then contact the store.