14 Top Airlines

How to compare airlines before you book

The cheapest fare is not always the cheapest trip. Compare the total cost for how you actually travel.

• Fare type. Basic fares may exclude carry-on bags, seat choice and changes. Check what is included before you pay.
• Baggage. Size and weight limits differ by airline, and fees are often higher at the airport than online.
• Change and cancellation rules. Some fares allow changes for a fee or fare difference; others are non-refundable.
• Booking direct or through an agent. If you book through a travel agency, changes and refunds usually go through the agency, which can slow things down.

Passenger rights and common complaints

Rights depend on where you fly. Under EU and UK rules, passengers can be entitled to care, and in some cases compensation, for long delays and cancellations. In the US, passengers are entitled to a refund when an airline cancels or significantly changes a flight and the passenger does not accept the alternative. Check the rules for your route.

The most common complaints in airline reviews are slow refunds, travel vouchers offered instead of cash, lost or damaged bags, and long waits for support. Report baggage problems at the airport before you leave and put claims in writing.

CandorRated company pages show who runs each airline website, how long the domain has existed and the contact details found. Be careful with search results for airline phone numbers, as fake support lines exist. You can filter airlines by country.

Frequently asked questions

Do I have to accept a voucher if my flight is canceled?

Depending on the rules that apply to your flight, you may be entitled to a cash refund instead. Ask clearly.

How long do I have to report delayed baggage?

Deadlines are short and set by each airline and international rules. Report it immediately.