13 Top Shipping & Logistics Companies

How to choose a shipping or courier service

Compare services on more than price. A cheap rate that takes much longer, or offers little tracking, can cost more if a parcel goes missing. For each option, look at delivery time, tracking detail, included insurance and the claims process.

• Size and weight: many carriers charge by actual or dimensional weight, whichever is higher. Measure the box accurately to avoid adjustment charges.
• Insurance: check how much cover is included and the cost of extra cover. Some items are excluded.
• International parcels: declare contents and value honestly. Find out who pays duties and taxes, the sender or the recipient.
• Label platforms: discounted label services resell carrier rates. Claims may go through the platform rather than the carrier.

Lost, late and damaged parcels

Delays, parcels marked delivered but not received, and slow claims are the most frequent complaints. Photograph the item and packaging before sending, keep the receipt, and file claims within the carrier's deadline.

Fake delivery texts and emails asking you to pay a small fee or update your address are common. Check tracking only on the carrier's own site or app, typing the address yourself.

On CandorRated, company pages show who runs each website, how long its domain has existed, the contact details we found and reviews from senders and recipients. Lists can be filtered by country and city.

Frequently asked questions

What should I do if a parcel shows as delivered but is not there?

Check with neighbors and safe places, wait a day, then contact the sender. The sender usually needs to open the claim.

Why did I get a bill for customs charges?

Imported goods may be subject to duties and taxes, which the carrier collects before or at delivery.