31 Top Shoe Companies

How to choose where to buy shoes

Shoes are bought from brand websites, multi-brand retailers, sports chains and resale marketplaces for limited releases. Each has different rules on returns and authenticity.

• Sizing: US, UK and EU sizes do not convert neatly, and fit varies between brands and even models. Check the brand's own chart and width options.
• Trying them on: most stores accept returns only if shoes are unworn outdoors and in the original box. Try them on indoors on a clean floor.
• Resale marketplaces: prices are set by sellers, fees are added at checkout and returns are often not allowed. Read how the platform checks authenticity and what happens if an item fails.
• Restocking and return fees: some retailers charge for returns or deduct postage from the refund.
• Release sales: raffles and drops have their own rules on cancellations and payment holds.

Common problems and how to avoid them

Reviewers often report returns refused because of wear, slow refunds and counterfeit pairs sold through unfamiliar websites using brand photos. Very low prices on sought-after models are a common sign of a fake store. Before buying from a site you have not used before, CandorRated lets you check who runs the website, how long the domain has existed, the contact details found and other customers' reviews. You can also filter stores by country.

Frequently asked questions

How do resale platforms check authenticity?

Policies differ. Some inspect each pair before it ships to you; others rely on seller ratings and buyer claims. Read the platform's guarantee terms.

Can I return shoes I have worn outside?

Usually not, unless they are faulty. Faulty items are normally covered under the store's policy or local consumer law.